Terms and Conditions

Welcome to Local Geeks. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, you accept these terms and conditions in full. Do not continue to use Local Geeks’ website or services if you do not accept all the terms and conditions stated on this page.

Service Agreement

1. No Fix, No Fee Policy: If we are unable to repair your computer, you will not be charged for the technician service. However, this policy does not apply to diagnostic fees or any part of the service where a solution was provided, but you chose not to proceed. It is also not applicable to the non-refundable parts replacement, software and other services where return is not possible.
2. Diagnosis and Quotation: We provide an initial diagnosis and quotation for repair. If you decline the quotation or the device is beyond repair due to the unavailability of parts, a diagnosis fee may be charged.
3. Exclusions: The No Fix, No Fee policy does not apply to:
   • Data recovery services
   • Virus and spyware removal
   • Problems due to power surges
   • Third-party service issues (Please see our Third-Party Services Terms for details)
4. Customer Responsibilities: You must provide original software, licenses, and necessary passwords to facilitate the repair. Failure to do so may result in additional charges or inability to complete the repair.
5. Approval of Repairs: All repairs will only commence with your explicit approval. We will communicate the scope of work and associated costs beforehand.
6. Warranty: All hardware repairs are covered by manufacturer warranty. This warranty does not cover issues caused by client misuse or interference.

Third-Party Services

Third-Party Services: Local Geeks is not responsible for faults, outages, interruptions, service disruptions, or other issues caused by third-party providers or platforms outside our control. This includes, but is not limited to, internet service providers (ISPs), cloud services, email providers, software vendors, hosting providers, telecommunications providers, and other external services.

Our No Fix, No Fee Policy does not apply where the underlying issue is caused by, or dependent on, a third-party service or provider outside Local Geeks reasonable control. Any time spent diagnosing, troubleshooting, configuring, or assisting with such third-party issues may be chargeable.

Payment Terms

1. Payment Due: Payment is due upon completion of the repair unless otherwise agreed in writing.
2. Late Payments: Late payments may incur additional charges as per our discretion.

Liability

1. Data Loss: We are not responsible for any data loss that occurs during the repair process. It is your responsibility to ensure data is backed up before the service.
2. Hardware Damage: While we take utmost care, we are not liable for any damage to hardware that is outside of our control, such as shipping damages.

Privacy

We are committed to protecting your privacy. Please refer to our “Privacy Policy” for details on how we collect, use, and protect your information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Changes to Terms

We reserve the right to amend these terms and conditions at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of these changes.

Contact Us

If you have any questions about these terms and conditions, please contact us at:

• Email: help@localgeeks.com.au
• Phone: 1300 857 581