Privacy Policy
Local Geeks (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, email, phone number.
- Device Information: Details about your computer or mobile device, including hardware and software specifications.
- Service Information: Information related to the repair services we provide, such as issues reported, diagnostics, and repair history.
- Payment Information: Credit card details, billing address, and other payment-related information.
- Usage Information: Data on how you use our website, including IP address, browser type, and browsing behaviour.
How We Collect Information
We collect personal information through:
- Direct Interactions: When you contact us, request a service, or provide information through forms and other communication methods mentioned on our website.
- Automated Technologies: Cookies and other tracking technologies to gather information about your interactions with our website.
- Third Parties: Information from third-party service providers, such as payment processors or marketing partners.
Use of Personal Information
We use your personal information for the following purposes:
- Service Delivery: To provide and manage our repair services, including diagnostics, repairs, and customer support.
- Communication: To contact you regarding your service requests, updates, and promotional offers.
- Billing and Payments: To process payments and manage billing information.
- Improvement of Services: To analyse and improve our services, website, and customer experience.
- Legal Compliance: To comply with legal obligations and protect our rights and interests.
Disclosure of Personal Information
We may disclose your personal information to:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, marketing, and IT support.
- Legal Authorities: Government agencies, regulators, or law enforcement if required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Security of Personal Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet, or electronic storage is completely secure, and we cannot guarantee absolute security.
Access and Correction
You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
- Email: help@localgeeks.com.au
- Phone: 1300 857 581